Le rôle des bibiliothèques dans l'éducation des adultes et dans l'éducation de base

Patron behavior in libraries : a handbook of positive approaches to negative situations / edited by Beth McNeil and Denise J. Johnson. [electronic resource]

Dealing with difficult people in the library / Mark R. Willis. [electronic resource]

Putting service into library staff training : a patron-centered guide / Joanne M. Bessler. [electronic resource]

Educating the library user: proceedings of the fourth triennial meeting, 1970 / edited by C. M. Lincoln.

International Association of Technological University Libraries