اللغة:
שפה נוכחית
سجل الدخول باستخدام غوغل
تسجيل الدخول باستخدام فاسيبوك
Service leadership theory
لتكبير النص لتصغير النص- كتاب
"Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs - "Competence," "Character," and "Care." To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organizational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success"-- Provided by publisher.
| العنوان |
Service leadership theory : origin and nature / Daniel TL Shek [and three others] editors. |
|---|---|
| الناشر |
New York : Nova Science Publishers |
| تاريخ الإصدار |
[2021] |
| رقم الرف |
Intro -- Contents -- Introduction -- Chapter 1 -- The origin and nature of the service leadership theory -- Introduction -- Acknowledgments -- References -- Section 1: Service leadership theory -- Chapter 2 -- Origin, development and assertions of service leadership theory -- Abstract -- Introduction -- Our study -- Data analysis -- Initial sense of leadership developed in childhood -- Leadership values practiced at DHL -- Theory development (5 dynamics of entrepreneurship model) -- Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development -- Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong -- Why Chung proposed the SLT? -- Gaps between what the schools teach and what societies need -- Existing leadership models fail to address what the societies need -- What are the key propositions of the SLT? -- Service centric -- Emphasis on a person's character in leadership -- Separate management from leadership -- Discussion -- Acknowledgments -- References -- Chapter 3 -- Humanistic leadership in service economy -- Abstract -- Introduction -- Interviews with Dr. Po Chung and his colleagues -- Theme 1: Leading people in service economy is to motivate and develop them -- Theme 2: Leaders should be people-oriented and help followers to flourish -- Theme 3: A belief of "everyone can be a leader" -- Theme 4: Positive organizational outcomes of people-oriented culture -- Discussion -- Acknowledgments -- References -- Chapter 4 -- Moral character in the service leadership theory -- Abstract -- Introduction -- A service era -- The service leadership theory -- Our study -- Data collection -- Data analysis -- Our findings -- The requirement of a service economy -- The positive outcomes of moral character -- Negative outcomes when there is a lack of moral character. The conceptualization of moral character in the SLT -- The emphasis of moral character in the organization culture of DHL International -- Practices identifying one's character in the personnel decision-making process -- Practices promoting moral knowledge and climate -- Discussion and conclusion -- Acknowledgments -- References -- Chapter 5 -- The dark side of leadership in the service leadership theory -- Abstract -- Introduction -- Our study -- Our findings -- RQ1: Why do we prevent the dark side of leadership in the service economy? -- Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness -- Self-centered leadership erodes team morale and sabotages supportive working environment -- The dark side of leadership restricts personal career development -- RQ 2: What is the dark side of leadership according to the SLT? -- It is a narrow road to eschew dark leadership constructs -- Many dark leadership constructs are the antithesis of Confucian virtues -- RQ 3: How does DHL prevent the dark side of leadership in practices? -- Discussion -- Acknowledgments -- References -- Chapter 6 -- Caring leadership in service economy -- Abstract -- Introduction -- Our study -- Data collection -- Data analysis -- Findings -- Theme 1: Caring is to allow followers to make mistakes and learn from mistakes, and caring leadership is practiced through the master-apprentice approach -- Theme 2: Caring for others can be beneficial for oneself -- Theme 3: Caring leadership increases employees' loyalty and fosters a better team -- Theme 4: Caring leadership brings benefits to employees and the organization -- Discussion -- Acknowledgments -- References -- Chapter 7 -- The role of trust in the service economy -- Abstract -- Introduction -- Definition and nature of trust in the leadership literature. Nature of trust in leadership styles -- Determinants of trust in leadership -- Impact and outcomes of trust in leadership -- Limitation of the existing literature -- Service leadership theory proposed by Dr. Chung -- Our study -- Analyses of interview data and written texts -- Findings -- Theme 1: Definition and nature of trust -- Theme 2: Determinants of trust -- Theme 3: Importance of trust in the service economy -- Theme 4: Outcomes of trust -- Discussion -- Definition and nature of trust -- Determinants of trust -- Outcomes of trust -- Acknowledgments -- References -- Chapter 8 -- Self-leadership in the service leadership theory -- Abstract -- Introduction -- Conceptualization of self-leadership -- Self-leadership, psychological and physical health, and job performance -- Self-leadership and leadership development -- Research gaps -- Research questions -- Our study -- Data collection -- Data analysis -- Findings -- Theme 1: Self-leadership is an indispensable type of service in the SLT -- Theme 2: Constant practice of self-leadership contributes to the development of service leadership attributes -- Theme 3: Development of self-leadership requires self-reflection and a life-long learning mindset -- Fostering a life-long learning mindset -- Theme 4: Organizations should highlight a culture that cultivates self-leadership -- Organizations should provide wide access to learning and development opportunities -- Discussion and conclusion -- Acknowledgments -- References -- Chapter 9 -- The Fung Service Leadership Initiative in Hong Kong -- Abstract -- Introduction -- Li & -- Fung Service Leadership Initiative (SLI) and the Hong Kong Institute of Service Leadership and Management (HKI-SLAM) -- Achievements of the Fung SLI -- City University of Hong Kong (CityU) -- Hong Kong Baptist University (HKBU) -- Lingnan University (LU). The Chinese University of Hong Kong (CUHK) -- The Hong Kong Institute of Education (HKIEd) which was renamed "Education University of Hong Kong" in 2016 -- The Hong Kong University of Science and Technology (HKUST) -- The University of Hong Kong (HKU) -- The Hong Kong Polytechnic University (PolyU) -- What PolyU has achieved in Fung Service Learning Initiative? -- Conclusion -- Acknowledgments -- References -- Section 2: Acknowledgments -- Chapter 10 -- About the editors -- Chapter 11 -- About the Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hung Hom, Hong Kong -- Education -- Research -- Community service -- Students -- Faculty and teaching -- Chapter 12 -- About the National Institute of Child Health and Human Development in Israel -- Mission -- Service and academic activities -- Research activities -- National collaborations -- International collaborations -- Targets -- Contact -- Section 3: Index -- Index -- Blank Page -- Blank Page. |
| سلسلة |
Public Health: Practices, Methods and Policies |
| الشكل |
1 online resource (x, 210 pages) : illustrations |
| اللغة |
الانكليزية |
| تأريخ حقوق الملكية الفكرية |
©2021 |
| رقم النظام |
997011505526205171 |
MARC RECORDS
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