Meet Neli – NLI's Digital Representative

Looking for information about the National Library's services, events, exhibitions, or visiting hours? Neli is here to help – quickly, conveniently, and whenever you need her.
Neli is the digital representative of the National Library of Israel's Public Services Division. Available 24/7 via WhatsApp and the Library website's chat service, she provides fast, accessible, and convenient information on a wide range of topics related to the Library and its services.
When needed, you can easily switch to one of our customer service representatives or librarians and continue receiving assistance from a member of our staff.

Chat with Neli
נלי

Who is Neli?

Available Anytime • Fast and Convenient Answers • Accessible Anywhere • Easy Transition to a Human Representative • Connects you with a staff member whenever • Continuously learning and evolving to provide better service.

The National Library

General information about the Library's activities, collections, and services.

Library Card

Information about eligibility, registration, and library card services.

Visiting the Library

Information about opening hours, directions, and visitor services.

Library Services

Information about requesting items from the stacks, accessing Library collections, and other Library services.

Events and Programs

Information about lectures, guided tours, exhibitions, and cultural events.

Ticket Purchases

Information about event registration and ticket purchases.

Our team noticed that visitors and readers occasionally refer to the Library as “Neli.”
It turns out this nickname comes from the initials of the Library's name – NLI (National Library of Israel) –  which appears in our website and email addresses.
When we began looking to name our chatbot, we thought “Neli” was easy to remember, pleasant to turn to, and closely connected to the Library's identity.

Seamless Service

Neli is designed to help you get information quickly and conveniently, but she does not replace human assistance.
Our reference librarians can help with information searches on a wide range of topics, and our customer service team can assist with ticket purchases and registrations for tours and events.

Easy Transition to a Human Representative

During Service Hours, Neli will connect you with the appropriate staff member, and pass along the details of your conversation.
This helps ensure continuity of service and saves you from having to repeat information you have already provided.
Outside Service Hours, Neli will allow you to leave your contact details.
Your inquiry will be forwarded to the Library team and handled as soon as possible.
This means you can start your request at any time and receive assistance through the most appropriate channel.

Advanced Technology, Continuously Improving

The Library team is continuously working on expanding Neli's knowledge base, improving the quality of responses, adding new capabilities and continuously enhancing the user experience.

Important to Know

Neli is a digital representative powered by artificial intelligence and uses official information provided by the National Library of Israel to assist users with questions related to the Library's services.

While every effort is made to provide accurate, up-to-date, and reliable information, responses may occasionally contain errors, inaccuracies, omissions, or incomplete information. Accordingly, information provided by Neli should not be considered official, binding, or comprehensive.

If you require authoritative information, personal assistance, or support with a specific request, we recommend contacting the National Library staff directly or asking to be transferred to a service representative.

The National Library of Israel reserves the right to update, modify, and improve Nelly's capabilities and the information she provides from time to time.