Consumer complaints

A consumer complaint or customer complaint is an expression of dissatisfaction concerning a product, service, or consumption experience. Consumer complaint behavior may include communicating dissatisfaction directly to a seller, discussing the experience with other consumers, or seeking assistance from a third party. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services but it sometimes requires persistence. An instrumental complaint is a complaint made to a person or organization that could take some action and bring about a specific remedy. An expressive complaint is a complaint made for the purpose of expressing feelings, without any realistic chance of anything being done.