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The virtual customer

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IFLA Satellite Meeting (2004 : São Paulo)
  • Book
Title The virtual customer : a new paradigm for improving customer relations in libraries and information services / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
Additional Titles Cliente virtual
Usager virtuel
Contributors Ferreira, Sueli Mara Soares Pinto
Savard, Réjean, 1950-
International Federation of Library Associations and Institutions
Publisher Munchen : K. G. Saur
Creation Date 2005
Notes English, Portuguese, French or Spanish
each contribution with summary in all four languages.
Added t.p in French, Spanish and Portuguese also.
"Satellite meeting, São Paulo, Brazil, August 18-20, 2004".
Includes bibliographical references and index.
Series IFLA publications
117
Extent 385 pages
21 cm.
Language Multiple languages
National Library system number 990024968450205171

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