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שפה נוכחית
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Crisis Management by Apology
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This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.<b
| Title |
Crisis Management by Apology. |
|---|---|
| Edition |
1st ed. |
| Publisher |
New York : Routledge Florence : Taylor & Francis Group [distributor] |
| Creation Date |
Aug. 2005 |
| Notes |
Description based upon print version of record. Includes bibliographical references (p. 219-240) and indexes. English |
| Content |
Contents Preface About the Author/About the Contributor 1 Introduction 2 Apologia, Social Drama, and Public Ritual 3 Legality and Liability 4 Apologetic Ethics 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits 7 Institutional Apologies: Institutional, Religious, and Governmental 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism References Author Index Subject Index |
| Series |
LEA's communication series |
| Extent |
1 online resource (261 p.) |
| Language |
English |
| National Library system number |
997010707797605171 |
MARC RECORDS
Tags
- Corporate image.
- Crisis management.
- Apologizing.
- Corporations Public relations.
- Business communication.
- Administrative communication
- Communication, Administrative
- Communication, Business
- Communication, Industrial
- Industrial communication
- Corporate public relations
- nne Public relations Corporations
- Apology (Psychology)
- Crises Management
- Management of crises
- Company image
- Corporate identity
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